We recognise that certain customers are at greater risk of poor outcomes when dealing with their finances and vulnerability can arise for a wide range of reasons. No matter what support you need, or situation you’re facing, we’re here to help in any way we can. We know there’s no one-size-fits-all approach, so we’ll take the time to understand your needs and respond with sensitivity, respect and compassion.
Here are just some of the ways we’re committed to supporting our customers:
If you need to appoint a third party to discuss your account with us, please call us on 0345 123 6302.
If you wish to contact us about a power of attorney you already hold, please contact us on 0345 123 6302.
There can be a lot to think about when you lose someone close to you.
That’s why we’ve put together an overview of important things you need to consider during this difficult time.
We understand the worry and concern you may face if you’re having difficulties in meeting your mortgage repayments.
Our financial difficulties support page explains what we can do to assist you and steps you can take to help yourself.
If you’ve been a victim of financial abuse, UK Finance’s guide “It’s your money” provides information on what support is available to you.
We’ve compiled a list of organisations who have the expertise, skills and knowledge and provide the support or advice you might need.Download our guide "Where you can go for help" here
To find out more information about a power of attorney, please visit https://www.gov.uk/power-of-attorney
If you have any questions or concerns about any aspect of managing your account, or want to speak to someone about any extra support you need, there are a variety of ways you contact us:
The details you provide to us will be used sensitively to help us support you with managing your account and in line with our Privacy Notice, which you can view at www.kentreliancepropertyloans.co.uk. We’ll be happy to answer any questions you have about how we process your personal information when you contact us.
Improving our website accessibility is an ongoing priority for us, to ensure we keep up to date with website standards and enhancements in technology. Please tell us if you're experiencing any difficulties through your preferred communication method with us.
We can produce large print, audio and Braille versions of our documents if required. Using the contact details above, just let us know which version is best for you.